Information collected
The quote form collects your name, phone, email, preferred date, service type, pickup and destination suburbs, access details, inventory size and any notes you choose to provide.
How it is used
The information is used to assess and respond to the request, prepare a written quote, schedule the move, provide the service, send a private payment link and maintain booking and payment records.
First-party analytics
The website sends limited events to its own analytics endpoint, including page views, selected navigation links, quote-form stages and payment-stage outcomes. A randomly generated session identifier is kept in the browser tab’s session storage so events from that visit can be counted together.
Analytics events do not include enquiry-field contents, booking or payment tokens, Stripe checkout session identifiers, administrator credentials, email addresses, phone numbers or full customer names. The hosting provider may process ordinary technical request data to deliver and secure the website.
Payments
Checkout is hosted by Stripe. Full card details are entered directly with Stripe and are not stored by this website. Vanguard receives transaction identifiers, payment status, amount and receipt contact information needed to reconcile the booking.
The private payment token may be kept temporarily in the browser tab’s session storage so the payment page can recover after returning from Stripe. It is not included in analytics and is cleared when it is invalid, the booking is cancelled or payment is confirmed.
Storage and administrator access
Booking records are stored in site-scoped Netlify storage and are available only through the private booking manager. Approved administrator email addresses and sign-in session information are used to authenticate authorised managers. Payment and authentication credentials are kept in protected service configuration, not in public website files.
Disclosure
Information is disclosed only to service providers needed to host and secure the site, authenticate authorised managers, process payments and deliver the booked service, or where disclosure is required by law.
Access, correction and questions
To request access or correction, or ask a privacy question, submit an online enquiry and identify it as a privacy request. Existing customers should also include their booking reference.